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Return Policy

We value the diverse perspectives and experiences of our users, and we encourage collaboration and community engagement. Our platform provides opportunities for users to contribute their knowledge, share their opinions, and engage in discussions with like-minded individuals.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@xgamex.eu. The return address will be indicated in the package 

You can always contact us for any return questions at support@xgamex.eu. 

DAMAGES AND ISSUES 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. 

EXCHANGES 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

EUROPEAN UNION 3 DAY COOLING OFF PERIOD 

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

REFUNDS 

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@xgamex.eu